FAQ

How long does order processing take?

Order processing typically takes 7-10 business days. Business days are Monday through Friday and does not include weekends or holidays. During high volume sales and promotions, processing times, can take up to 14 business days. Please note that this does not include shipping time. 

What is the shipping time?

The shipping time will depend on your location and the shipping method you choose at checkout. Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Can I cancel or modify my order?

Unfortunately, once an order has been placed, we are unable to cancel or modify it. All sales are final.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer support team within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.

Do you offer international shipping?

Yes, we offer international shipping. However, please note that international shipping may take longer than domestic shipping and additional customs fees may apply. Please check with your local customs office for more information.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.

Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your package.

What is your return policy?

All sales are final. We do not accept returns or offer refunds unless the product arrives damaged or incorrect. If you have any issues with your order, please contact our customer support team within 48 hours of receiving your package.

How can I contact customer support?

You can contact our customer support team by emailing support@keyglockmerch.com. We strive to respond to all inquiries within 24-48 hours.